“Not working” usually means the ice maker has no signs of life: the motor never turns, the tray never flips, and there is no water attempt. That is distinct from an ice maker that tries and fails. In Leesburg French-door kitchens the cause is often a failed ice maker control board, a tripped ice maker switch, or a wire harness nicked when the freezer bin was yanked out.
On older Kenmore and Whirlpool side-by-sides still running in Exeter and Woodlea Manor, the modular ice maker uses a motor and thermostat in one housing. When that housing dies, replacement of the ice maker assembly is typical. Newer units may throw an error on the refrigerator display; the contractor should pull the code rather than guessing. Whirlpool-specific checks and Leesburg troubleshooting are on Whirlpool ice maker not working in Leesburg.
Do not confuse it with a cooling failure
If food in the freezer is soft, start with refrigerator repair, not ice-only parts. If the freezer is solid and only ice is missing, stay on the ice maker path: module, harness, door switch (some stop ice when the door is sensed open), and water valve.
Controls and smart refrigerators
Samsung and LG models in Lansdowne townhomes sometimes disable ice after a software glitch or a stuck ice-room damper. A contractor may reset controls, then test. We do not claim factory software authorization.